Return & Refund Policy

Updated at 2022-05-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Direct Promotion, which is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization, or person that signs up to use the Direct Promotion Service to manage the relationships with your consumers or service users.
-Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Direct Promotion and use the services.
-Service: refers to the service provided by Direct Promotion as described in the relative terms (if available) and on this platform.
-Website: Direct Promotion's" site, which can be accessed via this URL: https://www.directpromotion.online/
-You: a person or entity that is registered with Direct Promotion to use the Services.

Return Policy

Thanks for shopping at Direct Promotion. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Direct Promotion. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Direct Promotion, you agree to the terms set forth below along with the Policy. If there's something wrong with what you bought, or if there is something wrong with what you bought then you are eligible to get a refund or exchange your device under certain circumstances.
- Return Window: Typically, you have 7 days from the date of delivery to return the device for a full refund.
- Condition of Return: The phone must be returned in the same condition as received, including all accessories, packaging, and documentation. Some retailers may require the device to be factory reset.
- Restocking Fee: Customer might charge a restocking fee, usually around 10-20% of the purchase price.
- Shipping Costs: You might be responsible for return shipping costs unless the return is due to an error on the retailer's part (e.g., wrong item shipped, defective device).

Refunds Policy

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request. We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won't get damaged during transit. Please note that Direct Promotion is not liable for damages that are caused to the items during transit or transportation. We follow certain policies to ensure transparency, efficiency, and quality customer care:
-Refurbished phones often come with a limited warranty period (e.g., 30 days) covering defects and malfunctions.
-Certain conditions, like significant physical damage or missing accessories, might void the return eligibility
-We DO NOT engage in reselling used products and discourage the same because we cannot ensure the best quality products for our customers.
-If you cancel the order before we process it and dispatch it for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
-Orders already in shipping cannot be returned, canceled, or refunded.
-If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

-Via Email: support@directpromotion.online

-Via Phone Number: +1 (443) 687-8989

-Via this Link: https://www.directpromotion.online/